Licensed master electrician. Available now across Gatineau, Hull, Aylmer, and Plateau.
If there is immediate risk to life or property, call 911 first. Then take these steps while you're waiting for help to arrive.
Call us now at (819) 744-6060. We're available 24 hours a day, 7 days a week.
These situations require immediate attention from a licensed electrician. Don't wait until morning.
If you're unsure whether your situation is an emergency, call us at (819) 744-6060. We'll ask a few questions and tell you whether it's safe to wait or whether you need someone right away.
Gatineau electrical emergencies fall into two categories. The issue is either on Hydro-Québec's side or on your home's side. Here's how to tell the difference.
Call Hydro-Québec at 1-800-790-2424. This is a transmission problem. Hydro-Québec manages everything from the street to your home's service entrance. They'll dispatch a crew to restore power.
Call us at (819) 744-6060. The problem is inside your electrical system. We'll diagnose it and get your power restored safely. This includes tripped main breakers, faulty panels, damaged service entrances, and internal wiring failures.
Check your neighbours. If their lights are on and yours aren't, the problem is your electrical system. Call us. If the whole street is dark, call Hydro-Québec.
We aim to respond to emergency calls in Gatineau, Hull, Aylmer, and Plateau within 60 to 90 minutes during evening and overnight hours. Response time during storms or widespread outages may be longer. Buckingham and outer areas may take up to two hours depending on current call volume and road conditions.
We'll give you an estimated arrival time when you call. If we're delayed, we'll call to update you.
Emergency call-out fees start at $150 to $250, depending on the time of day and complexity of the problem. After-hours calls (evenings, weekends, and overnight) are at the higher end of that range. Hourly rates for emergency work run $120 to $180 per hour once we're on site.
We tell you the call-out fee and estimated repair cost before we start any work. If the job turns out to be simpler than expected, we charge for the actual time and materials used. If it's more complex, we'll explain why and confirm the additional cost before proceeding.
We don't add surprise fees. The price we agree on is the price on your invoice.
An electrical emergency is any situation where there's an immediate risk of fire, shock, or total power loss. Burning smells from outlets or panels, visible sparks, breakers that trip and won't stay on, buzzing sounds from walls, and water near electrical equipment all qualify. Power loss affecting only your home is also an emergency if it happens suddenly without an obvious cause like a storm. In Gatineau's older housing stock, particularly post-war bungalows in Hull and Aylmer, failing panels and overloaded circuits are common emergency causes. If you're uncertain whether your situation needs immediate attention, call us at (819) 744-6060. We'll ask a few questions and tell you whether it's safe to wait or whether you need someone right away. We tell you the cost after assessing the job, before any work starts.
Emergency call-out fees in Gatineau start at $150 to $250 depending on the time and complexity. After-hours calls cost more than daytime calls. Hourly rates run $120 to $180 once we're on site. A simple repair like replacing a failed breaker or outlet might take 30 minutes. A panel problem or service entrance issue might take two to four hours. We tell you the call-out fee and give you an estimate for the repair before we start. If the job is simpler than expected, you pay for actual time and materials. If it's more complex, we explain why and confirm the additional cost before continuing. Quebec's RBQ regulations require licensed electricians to give clients clear pricing information before starting emergency work. We follow that standard on every job.
We aim to reach most Gatineau addresses within 60 to 90 minutes during evening and overnight hours. Hull, Aylmer, and Plateau typically fall within that range. Buckingham and outer areas may take up to two hours depending on current call volume and road conditions. During major storms or citywide outages, response times can be longer because we prioritise life-safety emergencies first. We'll give you an honest estimated arrival time when you call. If we're delayed, we'll update you. Our emergency line is answered by an electrician, not a call centre, so the person you speak to can assess the urgency and dispatch accordingly. If your situation can safely wait until morning, we'll tell you that too.
If you can reach your electrical panel safely and there's no smoke or flames, turning off the main breaker is the safest action. It cuts power to the entire house and stops the problem from getting worse. If you smell smoke, see flames, or hear loud crackling, leave the house immediately and call 911. Don't try to access the panel. If the panel itself is hot to the touch, buzzing loudly, or showing scorch marks, don't touch it. Leave and call for help. In Gatineau's older homes, especially those with original panels from the 1960s and 70s, panels can fail suddenly. If your main breaker won't stay in the off position or feels stuck, don't force it. Just leave the area and wait for us to arrive.
First, check whether your neighbours have power. If the whole street is dark, call Hydro-Québec at 1-800-790-2424. This is a transmission issue and they'll send a crew. If only your home is affected, check your main breaker. If it's tripped, try resetting it once. If it trips again immediately, don't keep resetting it. This means there's a fault in your system. Call us at (819) 744-6060. A breaker that won't stay on is protecting your home from a dangerous condition. Forcing it back on repeatedly can cause a fire. In Gatineau's post-war housing stock, sudden power loss is often caused by failed main breakers, water intrusion into the service entrance, or overloaded panels. We'll diagnose the cause and restore power safely.
Yes. A burning smell from an outlet, switch, or electrical panel means something is overheating right now. This can start a fire inside your walls. Unplug anything connected to that outlet if you can do it safely. Turn off the breaker that controls that circuit if you know which one it is. If you can't identify the breaker, turn off the main breaker. Then call us at (819) 744-6060. Don't wait until morning. Burning smells are caused by failing connections, overloaded circuits, or damaged wiring. In Gatineau's older homes, aluminum wiring from the 1970s is a common source of this problem. Aluminum expands and contracts more than copper, which loosens connections over time. Those loose connections overheat. We'll locate the source, assess the damage, and make the repair the same night.
Most emergency repairs are completed the same day, often within a few hours of arrival. Simple fixes like replacing a failed breaker, tightening a loose connection, or repairing a damaged outlet take 30 minutes to an hour. More complex problems like panel replacements, service entrance repairs, or extensive circuit damage may require a return visit with additional materials. We'll assess the situation when we arrive and tell you whether we can complete the repair immediately or whether we need to return. If the repair requires a part we don't carry on the truck, we'll make the system safe, restore partial power if possible, and return with the correct part as soon as we can source it. We tell you the cost after assessing the job, before any work starts.
Yes. After-hours calls cost more than daytime calls because we're pulling an electrician away from their evening or overnight hours to respond immediately. Emergency call-out fees run $150 to $250 depending on the time and complexity. Evenings, weekends, and overnight calls are at the higher end of that range. Hourly rates for emergency work are $120 to $180. This is standard across the trade in Gatineau and Ottawa. We tell you the call-out fee when you call, before we dispatch. If the repair turns out to be quick, you're only charged for the actual time on site plus the call-out fee. We don't pad hours or add fees that weren't discussed upfront. The price we agree on is the price on your invoice.
We cover Gatineau, Hull, Aylmer, Plateau, and Buckingham. Response time when you call determines priority, not location.
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