Licensed master electrician. Available now across Ottawa, Kanata, Nepean, and Barrhaven.
If there is risk to life or visible fire, call 911 first. Then take these steps while you wait.
We're available now. Someone will answer the phone, not a voicemail service.
These situations require immediate attention. Call us now if you're experiencing any of these:
Not an emergency: A single dead outlet, a burned-out light fixture, or one tripped breaker that resets normally can wait until morning. If you're unsure, call anyway. We'll tell you if it's urgent or if it can wait.
If the power is out on your entire street, that's Hydro Ottawa's responsibility. Call them at 613-738-6400 or report online at hydroottawa.com. They handle the lines from the street to your home.
If the power is out only in your home, or only in part of your home, that's inside your electrical system. Call us at (613) 501-4110. We handle everything from the service entrance onward.
Not sure which it is? Look outside. If your neighbours' lights are on and yours aren't, it's your system. Call us.
We respond to emergency calls across Ottawa within one to two hours, depending on your location and current traffic. Kanata, Nepean, and Barrhaven typically take longer during rush hour. Centretown, Westboro, and Vanier are usually faster.
Emergency call-out fee: $150–$250 depending on time of day and complexity. After-hours calls (10 PM to 6 AM) are at the higher end of that range. Hourly work after arrival runs $120–$180. If the repair is straightforward, you'll often pay the call-out fee and one hour only.
If we need to return during regular hours to complete a larger repair, we'll tell you on site. You'll know the cost before we start any work that goes beyond the immediate safety fix.
An electrical emergency is any situation that poses immediate risk of fire, shock, or injury. Burning smells from outlets or panels, visible sparks, buzzing sounds from walls, water contact with electrical equipment, and complete power loss in your home all count. A single dead outlet or tripped breaker that resets normally can wait. If you're unsure, call. We'll tell you if it's urgent or if it can be scheduled for tomorrow. Ottawa's older homes in Vanier, Manor Park, and Hintonburg often have aging panels and wiring that fail suddenly. Nepean and Gloucester homes built in the 1970s with aluminum wiring also see sudden failures. In either case, if something feels wrong, it probably is.
Emergency call-out runs $150–$250 depending on time and complexity. Hourly work runs $120–$180 after arrival. After-hours calls (10 PM to 6 AM) are at the higher end. Most emergency repairs take one to two hours once we're on site. If the problem requires parts or extended work, we'll give you a price before continuing past the immediate safety fix. Straightforward panel resets, breaker replacements, and outlet repairs usually resolve within the call-out fee and one hour of work.
We respond within one to two hours across Ottawa in most cases. Response time depends on your location and traffic. Kanata, Stittsville, and Manotick take longer during evening rush hour. Centretown, the Glebe, and Westboro are typically faster. If we're currently on another emergency call, we'll tell you the expected arrival time when you call. Our emergency line is answered by an electrician who can assess urgency over the phone and prioritise accordingly. If your situation involves visible fire or heavy smoke, call 911 first, then call us.
Yes, if you smell burning, see sparks, or hear buzzing from the panel. The main breaker is the large switch at the top of your panel, usually labelled 100, 150, or 200. Flip it to OFF. This cuts power to the entire house and stops current from flowing to the problem area. If the panel itself is sparking or smoking, don't touch it. Call 911, evacuate, and call us once everyone is safe. In Ottawa's older homes, particularly in Vanier and Hintonburg, panels can fail suddenly. Turning off the main breaker is the safest first step if you're unsure what's happening.
Check if your neighbours still have power. If the whole street is dark, call Hydro Ottawa at 613-738-6400. That's a grid issue. If only your home is dark, check your main breaker. It may have tripped. Try resetting it once. If it trips again immediately, don't keep trying. Call us at (613) 501-4110. A breaker that won't stay on indicates a fault somewhere in your system. In older Ottawa neighbourhoods like Manor Park, Westboro, and Old Ottawa South, sudden power loss often points to a failed breaker, loose service entrance connection, or overloaded circuit. We'll diagnose it on site and restore power safely.
Yes. Unplug anything connected to that outlet and turn off the breaker controlling it if you know which one it is. Burning plastic smell means something is overheating. Outlets can fail from loose connections, backstabbed wiring, or overloaded circuits. This is common in Ottawa homes built before 1990, particularly in Nepean and Gloucester where aluminum wiring was used. Don't use the outlet until we've inspected it. If the smell is strong or you see smoke, turn off the main breaker and call us immediately. A burning smell that goes away when you unplug something still needs inspection within 24 hours.
Most emergency repairs are completed the same day. Breaker replacements, outlet repairs, and panel resets are done on site. If the problem requires a part we don't carry, or if the repair involves replacing sections of wiring inside walls, we'll make the system safe, then return within 24 to 48 hours to finish. You'll know on site what needs to happen and when. In 15 years working across Ottawa, most calls we respond to are resolved before we leave. Older homes sometimes need follow-up work, but the immediate safety issue is always handled that day.
After-hours calls (10 PM to 6 AM) run at the higher end of the $150–$250 call-out range. Hourly work is the same rate regardless of time. We don't double or triple rates for late-night calls. If you call at midnight with sparks or a burning smell, the call-out fee will be $200–$250 instead of $150–$180, but the work itself is billed at the same hourly rate. Weekend calls during the day are standard pricing. Ottawa and Gatineau both follow this structure. We've been doing this for 15 years. The pricing is consistent and predictable.
Available 24 hours, 7 days a week.